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Shipping & Returns

Postage / Shipping and Returns Policy
FREE Post  for Austtralia Wide (ONLY)

Please note: Our postage is picked up on Mondays, Wednesdays and Fridays at 4pm.
All order placed after 2pm on theses days will be posted on the following postage day.


International order: Please contact us after placing your order for postage costs. We will only charge the cost price to have international order posted. 


Please read all below and agree to these conditions by ticking the box during the checkout procedure.
If you do not agree to these conditioned the website will not allow you to make a purchase.
Postage is picked up  by Aust Post on Monday, Wednesdays & Friday afternoon.

Free postage promotion uses Regular Post: 

Picking Up Orders.  Is by appointment ONLY. Please contact usafter making purchase via email to arrange a date and time for pick up.

Cash on Pick Up is available and preferred. Credit Cards can not be processed on Pick Up.

Regular Post:
Regular post is not traceable in transit and not covered for loss or damage during transit.  Rig Master Tackle takes no responsibility for loss or damage of goods sent via regular post.
Registered post option is a small price to pay to protect your goods. We highly recommend you take the insure post option for large priced orders to protect your purchase.

Express post:
Is an overnight service to all major and capital cities in Australia. Express post is provided with tracking numbers and traceable during transit. Express post does not include the registered post option and may be left in your letterbox.
Rig Master Tackle takes no responsibility for loss or damage of goods sent via regular post and express post options. Registered post option is a small price to pay to protect your goods.

Registered Post:
Is provided with tracking numbers and is tracable during transit. A signature is required on delivery of goods. If no one is attending at time of delivery the goods will be returned to your local post office for proof of ID collection. Goods will not be left in your letterbox. All order send via registered are covered by Australia Post for loss or damage during transit. Rig Master Tackle will make the clam with Australia Post on behalf of our customer and work together with Australia Post and the customer until the matter is solved to our customers satisfaction.

Pricing:
Prices displayed do not include shipping/postage costs. Shipping/postage costs are calculated during checkout, relevant to your location. We can even ship/post to your destination if you are on holidays, we can even have your orders sent to the nearest post office for your collection. All order $50 and over a Free Post Australia Wide.

Orders are dispatched within 1 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. International orders will be between 7-21 business days depending on you location. Express shipping is available. Overnight to capital cities Aust Wide and 1 working day to regional areas. International express is 3 to 10 working days. If for any reason we are unable to dispatch your order we will notify you within 2 business days
The website has a postage calculator to work out your postage costs prier to making purchase please place your order in a shopping cart to view shipping costs. Shipping costs are calculated on product size and weight, small orders may seem to have high postage costs for one or two items this is due to the postage being worked out on parcel rates and will become more cost effective with more items.
If you incur any problem please ether email us at sales@rigmastertackle.com
Store pick ups are available by appointment only from Berwick Victoria Australia.
Please contact us on the above number to arrange a time.

Currency:
All prices are displayed in AUD "Australian Dollars"

Shipping Destinations / Change Address
We ship goods world wide to denotations allowable via Australia Post. If you are unsure if we can ship goods to you for whatever reasons please contact us for more information. If you wish your order to be posted to a different address then you have in your shipping details this needs to be done before completing checkout. Orders are printed in bulk with shipping label we can not change your shipping address once checkout has been completed..

Refund/Returns Policy:
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision. A polite email is the best way to start if there is a problem with your order.  At our discretion we can ether issue a refund, exchange the goods or credit where goods are faulty, wrongly described, incorrect item has been sent, differs from the description on the website or doesn't do what it is supposed to do.
If a "polite" message is sent in most all cases we will be more than happy to solve the problem, if threatening or rude message sent they will ether be deleted or ignored.

Tracking:
Tracking is only provided with Insured/Registered Post and Express Post option through Aust Post website.
Free Post and Regular Post option are not tractable and are posted at customers own risk.
For the little more that it costs we highly recommend you take to take the Insured/
Registered Post option to protect your goods from loss or damage in the post.

All prices are displayed in Australian Dollars  AUD

Payment methods are:
Credit Card: Through Secure PayWay

Bank Deposit: On-Line or at any Westpac Branch

PayPal:
 

When purchasing from Rig Master Tackle your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

     

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